Frequently Asked Questions (FAQ)

Frequently Asked Questions

Everything you need to know about Body Fuel Max

📦 Shipping & Delivery

How much is shipping?

FREE shipping on orders of €49 or more within the Republic of Ireland.

Orders under €49: €4.99 flat rate.

How fast is delivery?

Standard delivery: 1-3 working days across Ireland via GLS courier, after dispatch. Next-day delivery is not guaranteed.

Dispatch: Orders placed by 1:30pm Monday–Wednesday are dispatched that day, excluding bank holidays and other public holidays. Orders placed after 1:30pm or outside dispatch days are dispatched on the next dispatch day.

Do you ship to Northern Ireland or UK?

Currently we only ship within the Republic of Ireland.

Can I collect my online order?

No. Collection and click-and-collect are not available. Online orders are sent by delivery.

Can I track my order?

Yes! You'll receive tracking information via email and SMS from GLS once your order ships. You can track your parcel in real-time.

↩️ Returns & Refunds

Can I return a product?

Yes! You have 14 days to return unopened products in their original packaging.

Under EU Consumer Rights, you can return products for any reason within 14 days of delivery.

What if my product is damaged or defective?

Contact us within 48 hours of delivery at info@bodyfuel.ie with photos.

We'll replace it or provide a full refund immediately - your choice!

How do I start a return?

Email us at info@bodyfuel.ie with your order number. We'll provide return instructions and address.

💊 Products & Safety

Are your supplements safe?

Yes! All products comply with:

  • EU Regulation 1169/2011 on food information
  • EU Regulation 432/2012 on health claims
  • Irish Food Safety Authority standards

See our Supplement Safety & Legal Information page for complete details.

Do you have lab test certificates?

Yes! Lab certificates are available on request for any product. Email us at info@bodyfuel.ie.

What's the difference between MG Complete Life and Meow Squad Nutrition?

MG Complete Life: Our premium wellness line focused on complete health and performance. Scientific formulations for serious results.

Meow Squad Nutrition: Created from love - each product inspired by Marta's rescue cats. Same quality, unique story, playful branding.

Both brands meet the same high EU quality standards!

Are your products suitable for vegetarians/vegans?

Most products are suitable for vegetarians. Specific products like Marine Collagen are not suitable for vegetarians or vegans.

Check individual product descriptions or contact us for specific dietary requirements.

🛒 Orders & Payment

Can I change my order after placing it?

Contact us immediately at info@bodyfuel.ie or call 087 137 6912 (Monday–Wednesday, 11am–2pm, excluding bank holidays and other public holidays).

If we haven't shipped yet, we'll do our best to modify your order!

What payment methods do you accept?

We accept all major credit and debit cards via Shopify Payments:

  • Visa
  • Mastercard
  • American Express
  • Maestro

Is my payment secure?

100% secure. We use Shopify's secure payment system with SSL encryption. We never see or store your card details.

Do you offer discount codes?

Yes! Sign up for our newsletter to receive exclusive discount codes and special offers.

Follow us on social media for seasonal promotions and flash sales!

🏢 About Body Fuel Max

Where are you based?

Galway, Ireland!

Body Fuel Max
Unit 49, Briarhill Business Park
Ballybrit, Galway, H91 AP2X
Ireland

Why is it called "Body Fuel MAX"?

Body Fuel was founded in 2015 by Grzegorz and his wife Marta. When Marta passed away, Grzegorz added "MAX" to honour her maximum energy, maximum love, and maximum spirit.

Every product carries her legacy. 💚∞ For Marta. Always. Forever.

Read the full story on our About Us page.

What makes Body Fuel Max different?

We actually care.

  • Based in Galway, serving Ireland since 2015
  • EU quality standards, honest pricing
  • Dispatch Monday–Wednesday, excluding bank holidays and other public holidays
  • Real people, real service (we answer emails!)
  • Rated 5.0 on Google from 178 reviews, as of 8 November 2026
  • Every product made with heart and soul

Learn more on our Why Choose Us page.

📞 Contact & Support

How can I contact you?

Email: info@bodyfuel.ie (we will respond as soon as possible)

Phone: 087 137 6912 (Monday–Wednesday, 11am–2pm, excluding bank holidays and other public holidays)

Address: Unit 49, Briarhill Business Park, Galway, H91 AP2X

Or use our Contact Form.

What are your business hours?

Store opening hours and phone support: Monday–Wednesday, 11am–2pm, excluding bank holidays and other public holidays.
Email: We will respond as soon as possible.
Order dispatch: Monday–Wednesday, excluding bank holidays and other public holidays. Orders placed by 1:30pm on a dispatch day are dispatched that day. Orders placed after 1:30pm or outside dispatch days are dispatched on the next dispatch day.
Collection: No collection or click-and-collect service is available.

Still Have Questions?

We're here to help! Contact us and we'll respond as soon as possible.

Contact Us

💚∞ For Marta. Always. Forever.